FAQ

FREQUENTLY ASKED QUESTIONS

Veritas Legal Plan is committed to providing the highest level of service to our members. If you don’t see your question listed below email us at customerservice@veritaslegalplan.com and we will answer any question that you may have.

What law firm will provide my legal service? +

Once you speak to our member services department they, will assign you an attorney based on the specialty you need and where you live.

What is included on my plan? +

Different plans include different benefits. If you have questions about what is covered under your plan look at your client agreement or call our member service department at 877-745-5006 (9 a.m. – 5 p.m. EST, Mon – Fri.)

What is your cancelation policy? +

Plan terms are month to month so you can cancel your plan at any time. Just keep in mind that once you cancel your plan, you will not be covered on any future issues.

Are my dependents covered under my legal plan? +

Yes. Your spouse and any children under the age of 21 are covered under your plan.

Is member in contact with the attorney directly? +

Yes. Members will contact Veritas Legal Plan when in need of assistance. Once membership is confirmed an attorney that specializes in the service you requested is assigned to represent you.

How long does work last on a legal issue? +

Until the case is resolved – there are NO time limits. The Veritas account manager will be the liaison between the Member and the Attorney. Members are encouraged to maintain contact and open communication with their assigned attorney for regular updates.

What credentials are required for joining your attorney network? +

We select attorneys with experience defending creditor lawsuits and debt related matters who agree to our Attorney selection criteria. Attorneys in our network have a minimum of 7 years’ experience practicing law, have graduated from an accredited law school, and maintain a valid state license and general liability insurance.

Who do I call if I have a problem with the legal plan or attorney? +

Call our Member Service Department at 877-745-5006 (9 a.m. – 5 p.m. EST, Mon – Fri.) with any questions related to your legal plan or email: customerservice@veritaslegalplan.com.

Can plan members use their own attorney? +

Yes, plan members can use their own attorneys as long as the member’s Attorney agrees to the Veritas Legal Plan fee reimbursement schedule. The member would be responsible for any additional fees in excess of the payable amount.

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